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    • What payment methods are accepted at Gotogate
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    • Why are you asking for my residential address?
    • My account was charged for a failed booking. When will I get my money back?
    • Why was I charged in a different currency than the one linked to my card?
    • Why did the cost of my flight increase?
    • Why is my card being declined?
    • I get an error message when I try to pay; what should I do?
    • What should I do if I'm charged twice for my booking?
    • Where do I find my invoice?
    • Hvorfor virker onlinebetaling ikke for mig?
    • Kan jeg anmode om, at min tilbagebetaling sendes til en anden bankkonto?
    • Hvorfor har jeg ikke modtaget min tilbagebetaling endnu?
    • Hvorfor virker min voucher ikke?
    • Hvad hvis jeg ikke modtager en e-mail med bookingbekræftelse efter at være blevet opkrævet?
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Hvorfor virker min voucher ikke?

Dette kan skyldes en række faktorer. Din voucher kan være udløbet eller kun gælde for specifikke produkter og tjenester, såsom hoteller eller biludlejning. Derudover kan du i nogle tilfælde kun indløse din voucher, hvis dit køb overstiger et bestemt beløb.

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Gotogate / Gotogate Pty Ltd, Level 1, 60 Martin Place, Sydney NSW 2000, Australia.
Telephone: +61 2 9061 7019
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